Service Order Fulfillment Workshop Coordinator

Description: Motor Services Hugo Stamp (MSHS) is hiring a Service Order Fulfillment Workshop Coordinator to join our Service Delivery and Engineering Team in Fort Lauderdale, FL.
Job Summary: as the Service Order Fulfillment Workshop Coordinator you are responsible for the service delivery coordination and administrative functions for workshop service orders.
You will ensure all contractual obligations are in compliance, as well as effectively manage the service work orders for the Service Team in a timely manner.
Other responsibilities include assisting in the documenting of processes and initiating process improvements while ensuring quality control, expedient and efficient productivity.
You will review technical reporting by the workshop staff to ensure accuracy.
In this role you will especially be focused on identifying continuous improvement processes, and developing and guiding the assigned workshop staff members in these processes, as well as cross-training and individual employee growth plans and learning.
Salary Range: $60,000 to $65,000 annually, based on skills and experience.
Benefits Include: Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid, Employee Referral Bonuses, (For Field Service Employees: Reimbursement plans for Safety Shoes, Prescription Eye Protection, Luggage, and Airport Travel Clubs) Company Information: Motor-Services Hugo Stamp (MSHS) specializes in the overhaul, repair, maintenance and testing of diesel engines, turbochargers and filtration equipment.
As an authorized distributor and service center for the world's diesel engine, turbocharger and equipment manufacturers, MSHS provides extensive service and inventory support.
MSHS is ISO 9001:2015 certified and has a dedicated staff of engineers, mechanics and machinists.
Requirements: Essential Duties & Responsibilities: Responsible for opening service work orders and maintaining communication with service manager and other internal customers about the SWO.
Carefully review and analyze each request for quote to ensure that their respective quotes and orders are created to match exactly what our customers need.
Record and track time and travel expenses related to service personal working on the job.
Invoice service work orders and ensure bookings are correct, totals match the customer PO.
Resolve any discrepancies on the service work order.
Support AR aging inquiries; follow to resolution.
Manage and maintain optimum communications and relationship with all internal customers, as well as followed up on open quotes and orders to identify opportunities and maximize revenue.
Coordinate with various departments involved in the service delivery process to facilitate team collaboration and timely delivery of orders.
Organize and prioritize daily as well as ongoing request from internal and external stakeholders to ensure a timely completion of all tasks.
Overseeing the work quality and productivity of the staff.
Business related tasks include Workshop Processes and Organization (cleanliness, layout, work-flow) End-Product Reliability/Quality and customer satisfaction Balanced personnel utilization.
Accurate record keeping, measurements and professional condition and service reporting Time Efficiency, Cost Management, Technician Safety.
Customer Experience (regular schedule updates).
Proactive updates to internal / external stakeholders as the case may be.
Designing and implementing workshop efficiency improving processes.
Compiling all information for CLEAN billing within 5 business days from completion of job (0 mistakes in billing and reports).
Quality Control, internal and external stakeholder feedback (management surveyed).
Assist in Year over Year efficiency improvement: workshop margin increase min.
3%, target 5%, vs same QTR year prior.
Other duties as assigned.
Required Knowledge, Skills, and Abilities: Technical knowledge/experience in maritime and energy industry preferred.
Must have exceptional customer service orientation.
Technical sales knowledge preferred.
Ability to read and interpret technical drawings and documents preferred.
Must have solid negotiation skills.
Ability to perform multiple tasks and prioritize based on business need; and demonstrate flexible and efficient time management.
Must be proficient with Excel, Word, PowerPoint?.
Experience in an ERP system.
Diverse knowledge in reading technical drawings in standard and metric measurements.
Reliable, responsible, and dependable in fulfilling work related duties.
Be flexible and available to interact with employees at all levels.
Be self-directed and motivated.
Possess the ability to work independently with minimal supervision.
Education and Experience Requirements: High school diploma or general education degree (GED) 1-3 years related work experience.
Work Environment & Physical Demands: This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets, printers, and scanners.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Lifting up to 25 pounds.
All offers of employment are contingent upon the successful completion of a background check and drug screening.
Motor-Services Hugo Stamp (MSHS) shall abide by the requirements of 40 CFR 60-1.
4(a), 60-300.
5(a) and 60-741.
5(a).
MSHS will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin.
MSHS will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.
MSHS will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as “protected veteran(s)”) in regard to any position for which the employee or applicant for employment is qualified.
MSHS will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified.
"EEO/AA Employer/Vet/Disabled