Member Services Representative

Description: Are you a career-focused customer service professional who leads and listens with empathy? We are hiring a full-time Member Services Representative for an onsite position at our company headquarters.
Compensation: $20.
00 per hour plus benefits (health, dental & vision insurance, 15 days PTO, 401(k) program with an employer match, and more) Work Schedule: Monday-Friday 9:00 AM - 5:00 PM Location: 1250 South Pine Island Road, Plantation, FL 33324 This opportunity is a great stepping stone for individuals looking to expand their customer service excellence by breaking into the corporate world.
Our Member Services Representative team is responsible for the following: Responding to member questions and requests via phone and email Answer member benefit coverage questions Partner with other departments to verify member requests regarding claims, payments, enrollment, and transport needs Notate member accounts to ensure information is up-to-date Assist with member fulfillment requests as needed Maintain knowledge of current department standards and processes Requirements: 2+ years of work experience providing phone-based customer service Data entry and computer skills Clear and respectful phone presence High school diploma or GED equivalent Reliable transportation to commute to and from the office each working day Bilingual (Spanish as a first language is highly preferred)