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Posted : Tuesday, August 20, 2024 08:14 PM
*Exceptional opportunity for a SERVICE ADVISOR!*
We are seeking a dedicated individual who enjoys a fast paced environment and can deliver extraordinary high quality customer service to our clientele.
*Acura of Pembroke Pines* is looking for a dedicated Service Advisor to join the Service team.
Our Service Advisors are responsible for working closely with our customers to understand their concerns, advise them of their options, and sell and schedule service/repair work on their vehicles.
The Service Advisor serves as a liaison between our Customers and Technicians, swiftly resolving questions and any matters that may occur.
*Essential Functions:* *Specific duties as a Service Sales:* * Greets customers by saying “Welcome” and introduce yourself in a friendly manner to maintain high customer satisfaction standards.
When possible, obtains customer and vehicle data prior to arrival.
* May schedule service appointments.
* Presents a service menu of recommended maintenance services to every customer.
* Keeps customers informed at all time, making status calls or text to provide customers with progress of their vehicle.
If any additional repairs are required, make sure to get proper authorization from the customer before the job is performed.
* Handles incoming calls promptly and courteously regarding appointments and work in process and make every effort to satisfy customer’s inquiry.
* Writes up customer’s vehicle concerns accurately and clearly on repair order.
Listen to the customer.
* Handles minor customer complaints and/or misunderstanding with courtesy, tact and in a manner that does not further aggravated problems.
If customer is still not satisfied, personally turn over to the designated management representative.
* Obtains accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guidelines.
* Obtains properly documented telephone approval for all add-on sales when customers are not at the dealership.
* Informs the VIP/Sales Manager of potential new vehicle customer.
*Specific Duties as an Administrator:* * Refers to service history, inspect vehicle, and provides complete and accurate written cost estimates for all the services or repairs recommended and establishes “promised time” to satisfy customer’s concerns.
* Establishes customer’s method of payment, obtaining credit approval if necessary.
* Checks on progress of repair throughout the day.
* Reviews repairs orders to ensure completion of work, additional work and authorization is noted.
Pay close attention to customer’s signature, every repair order must be signed.
* Stays in constant contact with the technical team about any changes to job status and keep them updated on the shop's workload so they know what kind of work the shop can handle rapidly.
* Document flat rate time and other required time-keeping according to the service department and/or manufacturer’s procedures.
* Maintains a record of special parts orders status.
* Contact customer to pick-up vehicle and return the loaner.
Explain completed work and all charges to the customer.
* Close repairs orders as appropriate.
* Prepares and reviews estimates for extended warranties and insurance claims.
* Notifies management right away of any circumstance or state that compromises the integrity, welfare, or safety of the dealership, its staff, or its customers.
* Keeps work area clean.
*What we offer:* * Support and training that will provide you with the necessary tools to be a successful in the position * Competitive pay * Full time employees enjoy a diverse benefit package including: Medical, Dental, Vision, Supplemental insurance, 401(K), paid vacation and personal time off.
* Team oriented work environment *Required Education & Experience:* * High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education or experience.
* Need to earn the certification relevant to Manufacturer on a yearly basis.
* Basic knowledge of vehicle preventive maintenance.
* Basic knowledge of internet software and order processing system.
* Must have a valid driver license with an acceptable driving record which shall be reviewed by Human Resources as needed.
* Previous customer service experience preferred.
* Previous sales/negotiations experience preferred.
*Knowledge, Skills and Abilities* * Communicates effectively by phone, in person and in writing.
* Organizes work effectively, prioritizes objectives, and exercises independent judgement.
* Must be friendly and maintain a positive and professional attitude.
* Ability to multitask and deal with a fast evolving environment.
* Ability to work under stress.
* Fast learner due to constant technology evolution.
* Intermediate language capabilities such as the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, write routine reports and correspondence, and speak effectively before groups of customers or employees of organization.
* Basic math capabilities such as the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute rate, ratio, and percent and to draw and interpret bar graphs.
* Intermediate reasoning capabilities such as the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and deal with problems involving several concrete variables in standardized situations.
If you are interested in this opportunity, please submit resume via Indeed.
You can also apply via our website;https://www.
acuraofpembrokepines.
com/ EOE M/F Proud to be a Drug Free Workplace Job Type: Full-time Pay: From $700.
00 per week Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Professional development assistance * Vision insurance Shift: * 8 hour shift * Day shift Language: * English (Required) License/Certification: * Driver's License (Required) Ability to Commute: * Pembroke Pines, FL 33027 (Required) Ability to Relocate: * Pembroke Pines, FL 33027: Relocate before starting work (Required) Work Location: In person
*Acura of Pembroke Pines* is looking for a dedicated Service Advisor to join the Service team.
Our Service Advisors are responsible for working closely with our customers to understand their concerns, advise them of their options, and sell and schedule service/repair work on their vehicles.
The Service Advisor serves as a liaison between our Customers and Technicians, swiftly resolving questions and any matters that may occur.
*Essential Functions:* *Specific duties as a Service Sales:* * Greets customers by saying “Welcome” and introduce yourself in a friendly manner to maintain high customer satisfaction standards.
When possible, obtains customer and vehicle data prior to arrival.
* May schedule service appointments.
* Presents a service menu of recommended maintenance services to every customer.
* Keeps customers informed at all time, making status calls or text to provide customers with progress of their vehicle.
If any additional repairs are required, make sure to get proper authorization from the customer before the job is performed.
* Handles incoming calls promptly and courteously regarding appointments and work in process and make every effort to satisfy customer’s inquiry.
* Writes up customer’s vehicle concerns accurately and clearly on repair order.
Listen to the customer.
* Handles minor customer complaints and/or misunderstanding with courtesy, tact and in a manner that does not further aggravated problems.
If customer is still not satisfied, personally turn over to the designated management representative.
* Obtains accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guidelines.
* Obtains properly documented telephone approval for all add-on sales when customers are not at the dealership.
* Informs the VIP/Sales Manager of potential new vehicle customer.
*Specific Duties as an Administrator:* * Refers to service history, inspect vehicle, and provides complete and accurate written cost estimates for all the services or repairs recommended and establishes “promised time” to satisfy customer’s concerns.
* Establishes customer’s method of payment, obtaining credit approval if necessary.
* Checks on progress of repair throughout the day.
* Reviews repairs orders to ensure completion of work, additional work and authorization is noted.
Pay close attention to customer’s signature, every repair order must be signed.
* Stays in constant contact with the technical team about any changes to job status and keep them updated on the shop's workload so they know what kind of work the shop can handle rapidly.
* Document flat rate time and other required time-keeping according to the service department and/or manufacturer’s procedures.
* Maintains a record of special parts orders status.
* Contact customer to pick-up vehicle and return the loaner.
Explain completed work and all charges to the customer.
* Close repairs orders as appropriate.
* Prepares and reviews estimates for extended warranties and insurance claims.
* Notifies management right away of any circumstance or state that compromises the integrity, welfare, or safety of the dealership, its staff, or its customers.
* Keeps work area clean.
*What we offer:* * Support and training that will provide you with the necessary tools to be a successful in the position * Competitive pay * Full time employees enjoy a diverse benefit package including: Medical, Dental, Vision, Supplemental insurance, 401(K), paid vacation and personal time off.
* Team oriented work environment *Required Education & Experience:* * High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education or experience.
* Need to earn the certification relevant to Manufacturer on a yearly basis.
* Basic knowledge of vehicle preventive maintenance.
* Basic knowledge of internet software and order processing system.
* Must have a valid driver license with an acceptable driving record which shall be reviewed by Human Resources as needed.
* Previous customer service experience preferred.
* Previous sales/negotiations experience preferred.
*Knowledge, Skills and Abilities* * Communicates effectively by phone, in person and in writing.
* Organizes work effectively, prioritizes objectives, and exercises independent judgement.
* Must be friendly and maintain a positive and professional attitude.
* Ability to multitask and deal with a fast evolving environment.
* Ability to work under stress.
* Fast learner due to constant technology evolution.
* Intermediate language capabilities such as the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, write routine reports and correspondence, and speak effectively before groups of customers or employees of organization.
* Basic math capabilities such as the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute rate, ratio, and percent and to draw and interpret bar graphs.
* Intermediate reasoning capabilities such as the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and deal with problems involving several concrete variables in standardized situations.
If you are interested in this opportunity, please submit resume via Indeed.
You can also apply via our website;https://www.
acuraofpembrokepines.
com/ EOE M/F Proud to be a Drug Free Workplace Job Type: Full-time Pay: From $700.
00 per week Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Professional development assistance * Vision insurance Shift: * 8 hour shift * Day shift Language: * English (Required) License/Certification: * Driver's License (Required) Ability to Commute: * Pembroke Pines, FL 33027 (Required) Ability to Relocate: * Pembroke Pines, FL 33027: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 15601 Pines Blvd, Pembroke Pines, FL
• Post ID: 9116112057
