Field Technician - Hollywood, FL

Grab a cup of coffee this could take a while….
.
.
.
Company Profile Our company helps our clients with IT so they can focus on running their businesses, law firms, schools, or medical practice.
We also do schools and contracting work for large organizations.
Big picture- We do all sorts of things, from designing networks to providing ongoing maintenance; we are the company that our clients call for everything from basic pc support to hosted solutions to network management.
Some clients want to push the envelope with new technologies, and some want to keep costs to a minimum.
To be an incredible teammate, we search for candidates that can be part of our culture and share our Core Values: · Client First: Respond quickly & help our clients get what they want from technology.
Build trust by operating ethically.
· Process Oriented: Always think about the next step in the process.
· Eager to Learn and Grow: Pick up and run with the ball.
Try new things.
· Positive Team Player: Work together to help clients and teammates.
· Problem Solver: Find the root cause and fix it.
We are looking for great people who are excited about technology and enjoy dealing directly with end-users.
We're fanatics about customer service.
We run a responsive and professional operation and love what we do.
(OK, we don't love it every day, but most days, we do).
We want to build our team with people who want to learn about the latest technology and contribute to our award-winning team.
Every day is different over here, and you must appreciate the thrill of thinking quickly on your feet.
Position Summary We are seeking an Experienced Field Technician able to work on computer networks for various clients in our South Florida location.
The technician will remotely connect to the client's systems from Palindrome, our Hollywood office, and onsite at client locations to help clients resolve issues with Office365/Azure and the client's applications.
Occasionally, you will work with the client's Windows servers and network infrastructure.
You will help our clients’ users to get what they need from IT.
The preferred candidate will have experience working with a managed services company.
You will need to be good with time documentation and management and enjoy solving all challenges for our clients, from a simple password reset to as complicated as a major outage.
We typically work around 40 hours per week, although sometimes we work longer and later.
(In IT support, things can go crazy, and we must work late sometimes.
).
I would be lying if I said those were cushy hours playing World of Warcraft or Candy Crush.
That’s not our day- we are kept on our toes! Responsibilities: Working with a team of field technicians to support and maintain user environments.
Support and maintain different client environments onsite and remotely.
Including overall network security, firewall, VPN, anti-virus, and backup & recovery.
Work with the guidance of Senior engineers and supervisors to develop best-practice solutions.
Overseeing client networks for potential issues or concerns before they become a problem.
Develop procedures to ensure proper network maintenance.
Enforce policies for standardizing systems.
You must provide your own smartphone and reliable transportation.
Must be fun to work with and understand humor.
Qualifications and Skills · Minimum two years of experience in Microsoft Windows 10 and Apple OS · Basic networking experience (DHCP, TC/IP, Tracert etc.
.
) · Working Knowledge of Microsoft Windows Server 2012/2016/2019 · Working Knowledge of Microsoft Office 365 and associated applications like Teams, SharePoint, and OneDrive · Working Knowledge of Microsoft Azure · Familiarity with researching communication networks · Broad knowledge of hardware, software, operating systems, and tools for LAN and WAN administration · Strong troubleshooting and critical thinking skills · Detail orientation and the discipline to do proper documentation and keep track of billable time.
(This is important.
Again, this is important.
) · Experience with ticketing systems · Minimum associate degree or equivalent experience required.
· Certifications Desired: Network +, Security +, A+ Why Cantey? Voted one of South Carolina’s Best Places to Work in 2023, Inc 5000 Fastest Growing Companies List 9 years running, and we have an outstanding reputation for best-in service and state-of-the-art technical support by our clients with a 95% retention rate.
What makes our company such a great place to work are the internal career advancement opportunities, the compensation package (think Health, 401K match, Tuition Reimbursement…), and most importantly, the people you work with daily.
If you are still awake after reading all this, it sounds like a career and company for you, then what are you waiting for? Apply all-ready!